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	<title>Comments on: An example of broken customer service</title>
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		<title>By: Kevin B</title>
		<link>http://anitaashland.com/250/an-example-of-broken-customer-service/comment-page-1/#comment-31</link>
		<dc:creator>Kevin B</dc:creator>
		<pubDate>Mon, 17 Aug 2009 11:09:58 +0000</pubDate>
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		<description>You hit the nail right on the head with this. Just why do companies go to the trouble of setting up these elaborate schemes, then add so many &quot;conditions of use&quot; it actually annoys people so much they take their custom elsewhere?
Smart companies like Amazon and Ebay make it easy to buy. THAT&#039;S why they&#039;re so mega-successful!</description>
		<content:encoded><![CDATA[<p>You hit the nail right on the head with this. Just why do companies go to the trouble of setting up these elaborate schemes, then add so many &#8220;conditions of use&#8221; it actually annoys people so much they take their custom elsewhere?<br />
Smart companies like Amazon and Ebay make it easy to buy. THAT&#8217;S why they&#8217;re so mega-successful!</p>
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